Tier2 Linux System Administrator - Dedicated Server/VPS
March 2017 - March 2024
- Provides 24x7 Tier 2 systems administration and production support forLinux, Windows, cPanel/WHM, Plesk via Zendesk ticketing system.
- Checks Workpool daily for escalation tickets and efficiently resolves ticketsbased on provided report, reportReturns tickets to Level 1 agents if not a valid escalation.
- Provides update to customer via email once resolved and initiates call ifneeded.
- Installation of patches and application software for Linux Centos 7, Alma Linux, WindowsServer, Cloud Linux, cPanel/WHM, Plesk.
- Anticipates and resolves issues specific to the team; determines time estimates and schedules for own work; and resolves issues in a timely manner.
- Responsible for inbound/outbound calls for VIP Clients for their VPS,Dedicated Server and Colocation.
- Server performance monitoring, backup and troubleshooting file systemspace issues, any monitors for Application and Unix availability andperformance assurance.
- Troubleshooting related to different type of service such as Apache, Mysql,Exim, Dovecot. Named/PDNS
- Troubleshooting on virtual servers/Dedicated Server, knowledge of vSphere/VCenter and Virtuozzo Hypervisor.
- Skills on configuration of network and related services at the operatingsystem level like NFS, NIC Bonding, Sendmail, SSH, FTP, Open VPN, TCP/IPservices, IP Tables and CSF.
IT Supervisor/Network Administrator
March 2013 - August 2013 (6 months)
- Managed/Maintained information technology and bank/branch/satellite computer systems including CASA, BSP Tunnel, Bancnet VPN, Bancnet ATM Monitoring and ATMs.
- Ensure all technical issues and changes required are attended in a highlyefficient and qualitative manner remotely..
- Designed, developed, implemented and coordinated systems policy and procedures together with the bank's Chief Compliance Officer.
- Ensured security of data, network access and backup systems.
- Meet with bank's officers to discus CASA and ATM project requirements, specifications, cost and timelines.
- Train, provide orientation and oversees subordinates; Provide bank's staff individual training and support regarding information technologies.
- Established IP-VPN Gateway to Gateway tunnel using WatchGuard XTM Firewall and Cisco Small Business VPN router from HO/DR to BancNet Makati / HO/DR to remote branches..
- Configured Dell and HP generation 8 servers and utilizing RAID for data replication.
- Configured and managed Online and Line Interactive UPS.
- Setup HP Procurve Managed Switches (V-Lan).
- Creating hot and cold backup copies of data and stored it on the optical and network drive.
- Designed and created bank's official Logo, Tarpaulin, ATM Cards and ATM Cladding using Adobe Photoshop and Corel Draw software.
- Responsible for ATM Card printing and magnetic stripe 16-digits encoding using eMedia Card Designer.
- Served as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
- Responsible for the configuration, installation and remote viewing of CCTV.
- Assisted in the design and development of web applications.
Sports Betting, Lottery, and Gaming Systems Administrator
June 2010 - January 2013 - Assigned in Accra, Ghana and Douala, Camerron Lottery Project
- Monitor and maintain computer systems, install and configure hardware andsoftware, and troubleshoot technical problems/networking issues.
- Ensure all technical issues and changes required are attended in a highlyefficient and qualitative manner remotely.
- Responsible for administering the lottery systems, networks, application software, and all SQL Server configurations & DBA.
- Validate data and perform testing to ensure that the database systems andprograms meet the end user’s requirements..
- Provides technical/engineering support for new and existing applications.